Royal Vegas Banking

Deposit methods we support

We accept Visa and Mastercard debit and credit cards, POLi for direct bank transfers from ANZ, ASB, BNZ, Kiwibank and Westpac, the major e-wallets including Skrill and Neteller, Paysafecard prepaid vouchers, Apple Pay on iOS devices, and standard bank wire transfer for larger amounts. Most deposits appear in your Royal Vegas account instantly or within a few seconds. Paysafecard codes are validated immediately. Standard bank wire transfers can take one to three business days depending on your bank's overnight processing schedule.

There are no fees from our cashier on any deposit method whatsoever. Your bank or wallet provider may charge their own surcharge, most commonly on credit card transactions or when topping up an international e-wallet. Always check with your provider before a large deposit if you want to avoid surprises.

The minimum deposit is $10 NZD across every method except standard bank wire, where the minimum sits at $20 to keep transfer fees proportional to the amount moved. Maximum single-transaction deposits vary by method: cards are capped at $5,000 per transaction, POLi at $2,000 per transaction, and e-wallets at $10,000 per transaction once your account is fully verified. New accounts start with a $2,000 NZD limit in any rolling 24-hour window before KYC is approved, and that ceiling lifts substantially once verification is complete.

Withdrawals and payout speed

E-wallet payouts to Skrill or Neteller typically clear within 24 hours of KYC approval and internal review, and during New Zealand business hours many process within two to four hours. Visa and Mastercard card withdrawals follow the standard card-network timeline of one to three business days. Standard bank wire transfers settle in two to five business days depending on your bank's incoming-payment processing window.

Every withdrawal request passes through a brief internal compliance review before it leaves our cashier. That review rarely takes more than a few hours on business days. Once your withdrawal clears review the funds move immediately, and you will receive an email confirmation with a reference number you can use to track the transfer.

We process withdrawals seven days a week, including weekends and New Zealand public holidays such as Waitangi Day and ANZAC Day. The banks themselves do not always settle on weekends, which means a Friday afternoon card withdrawal might land in your account on Monday rather than Saturday. E-wallets are not subject to bank settlement windows, so weekend Skrill and Neteller payouts still move without delay.

Minimum withdrawal is $20 NZD. Standard accounts can withdraw up to $4,000 NZD per week and $20,000 NZD per month. VIP-tier accounts have substantially higher weekly and monthly caps and access to priority processing through their dedicated account manager.

Withdrawal verification (KYC)

Before your first withdrawal we will ask you to complete identity verification, commonly referred to as Know Your Customer or KYC. The documents we need are a clear photograph or scan of a government-issued photo ID such as a New Zealand driver's licence or passport, and a recent proof of your current address such as a utility bill, bank statement or New Zealand council rates notice dated within the last three months.

Upload your documents directly through the Verification tab in your account dashboard. Our verification team reviews submissions during New Zealand business hours and usually clears them within two to four hours. Straightforward submissions with legible documents are often processed faster. You will receive an email as soon as your account is verified, and your pending withdrawal will then proceed automatically.

Completing KYC once is all that is required unless your circumstances change. We will ask for updated documents if your home address changes, your primary payment card expires, or if our compliance team needs to refresh records in line with regulatory guidance. We will never ask for KYC documents via email or live chat without you first initiating the process through your secure dashboard.

Source-of-funds checks apply to deposits above certain thresholds, in line with the anti-money-laundering obligations every licensed casino must follow. If a check is triggered you will receive a clear email explaining exactly which documents are needed and why. All information you provide is treated with strict confidentiality, encrypted in transit using TLS 1.3, and stored at rest using AES-256 encryption.

Currency conversion and fees

Your Royal Vegas account runs in New Zealand dollars by default, and every cashier transaction is settled in NZD. That means no currency conversion fee from our side on any deposit or withdrawal, and no exchange-rate margin quietly eroding your balance on every transaction as happens at sites that operate only in USD or EUR.

When you deposit using a NZD-denominated Visa or Mastercard, the charge that appears on your bank statement will be in NZD with no foreign-transaction surcharge. If you have a card set to a different base currency, your card provider may apply their own conversion rate. In that case, using POLi or a NZD bank account directly is the most cost-efficient route.

E-wallets such as Skrill and Neteller hold balances in multiple currencies. If your Skrill wallet is already funded in NZD, there is no conversion. If your wallet balance is in another currency, Skrill will convert at their published rate when you deposit. To avoid those fees, fund your Skrill wallet in NZD first. Neteller operates in the same way.

Paysafecard vouchers are purchased in NZD from participating New Zealand retailers including certain Four Square and Countdown locations, so there is no conversion step. The face value you see on the voucher is exactly what lands in your casino account.

POLi, cards and the practical Kiwi banking picture

POLi is the deposit method most New Zealand players reach for first. It pulls funds directly from your ANZ, ASB, BNZ, Kiwibank or Westpac account through your normal internet-banking login screen, with no card numbers or sensitive financial details entered on our site at any point. Settlement is instant during banking hours and there are no POLi fees passed on to you from Royal Vegas. POLi is a deposit-only method, so withdrawals are returned to your nominated New Zealand bank account via bank wire.

Visa and Mastercard debit cards work exactly as they do anywhere else online. Your bank may apply a 3D Secure authentication step the first time you make a deposit, sending a one-time code to your registered mobile number or banking app. Once authenticated, subsequent deposits from the same card are usually frictionless. Credit card deposits are accepted but subject to your card provider's cash-advance terms, which can include additional interest charges from your bank's side.

Skrill and Neteller are the e-wallets most Kiwi regulars use specifically because withdrawals back to those wallets clear so quickly, often the same business day. Opening a Skrill or Neteller account takes around ten minutes online and requires the same identity documents we already request for KYC, so verifying both at the same time saves effort.

What to do if a payment is delayed

Deposits delayed beyond ten minutes are almost always sitting at your bank awaiting internal processing. Log into your ANZ, ASB, BNZ, Kiwibank or Westpac banking app, check whether the transaction shows as authorised or pending, take a screenshot, and send it to our live chat team. We can usually identify and release the deposit on our side within minutes once we can see the bank reference.

Withdrawals stuck in Pending status longer than expected are normally waiting on a KYC document. Check your email inbox including spam folders, and review the Verification tab in your dashboard for any outstanding document request. If everything is verified and approved and the payout is still showing as Pending after 24 hours, contact support with your withdrawal reference number and we will trace it through our payment processor.

For urgent matters, our support line on 0800 654 655 operates during New Zealand business hours, and live chat runs around the clock every day of the year.

Frequently asked questions

Can I deposit with a credit card at Royal Vegas NZ? Yes, Visa and Mastercard credit cards are accepted. Be aware that your card provider may classify casino deposits as a cash advance and apply their own interest rate and fee from day one, separate from anything on our side. Using POLi or a debit card avoids that entirely.

How long does POLi take to land in my account? POLi deposits are instant during New Zealand banking hours. The funds appear in your Royal Vegas account as soon as your bank confirms the authorisation, typically within a few seconds.

Is there a fee to withdraw to my bank account? Royal Vegas charges no withdrawal fee on any method. Your bank may charge a fee for incoming international wire transfers, typically $5 to $15 NZD. If you want to avoid that, withdrawing to Skrill or Neteller is free on our side and the wallet absorbs the transfer without a fee.

What is the fastest withdrawal method available to Kiwis? Skrill and Neteller are consistently the fastest, clearing within a few hours on business days once our internal review is complete. Bank wire to Kiwibank, ANZ or ASB typically takes two to three business days.

Do I have to verify my account before I can play? No. You can deposit and play immediately after registering. Verification is required before your first withdrawal is processed, so completing it early means there is no delay when you want to cash out.