Royal Vegas Responsible Gaming

The principles behind our tools

Online casinos that are honest about responsible play don't bury the controls. We put them on the homepage of every signed-in account and walk new players through the most important options during onboarding.

Every tool below works immediately when activated. We don't make you call to set a limit or send an email to take a break. The friction sits on raising limits, not lowering them.

Deposit and loss limits

Set a daily, weekly or monthly deposit cap in the Responsible Gaming tab. The cashier rejects any deposit that would push you over the limit. Lowering takes effect immediately. Raising takes 24 hours.

Loss limits track net losses across the same windows. When you hit the cap, real-money play pauses until the period resets. Bonus play continues so you don't lose unspent credit.

Session timers and reality checks

Session timers are interrupts, not blocks. Choose 15, 30 or 60 minutes. When the timer fires, the game pauses, you see how long you've been on and your net result, and you choose whether to keep playing.

Reality checks pop up smaller summaries every few hundred spins on a single game, showing total spins, total wagered and net result. They're easy to dismiss but they break the trance that long sessions can create.

Cool-offs

Take a 24-hour, 7-day, 30-day or 6-week cool-off whenever you want. During a cool-off, deposits and play are blocked but withdrawals still process normally. The account stays open and marketing emails pause.

Cool-offs are the right call after a tough session, before a holiday, during a stressful work week, or any time play feels less enjoyable than it should.

Self-exclusion

Self-exclusion is the strongest tool in the kit. Choose 6 months, 12 months or indefinite. During the exclusion the account is fully locked, you can't deposit or play, you can't reopen it early, and we'll match your details against new account applications to prevent a fresh sign-up.

If you self-exclude indefinitely and later decide you'd like to return, you can request reactivation after a minimum 12-month review period and complete a brief check-in with our compliance team before play resumes.

Independent help

The Gambling Helpline NZ is free, confidential and open 24/7 on 0800 654 655. Mapu Maia provides Pacific-focused support on 0800 21 21 22. The Salvation Army Oasis network runs face-to-face services across New Zealand. PGF Services runs national group programmes.

If you're worried about someone else's gambling, the same services support family and friends. The conversation is harder than the call. Make the call.

Setting weekly deposit caps that actually hold

A deposit cap only works if you set it before you need it. The most common mistake we see is players who wait until a tough week then try to set a tight limit while still wanting to chase. The 24-hour delay on raising limits is there to protect that exact moment.

A useful framework: take your monthly entertainment budget, divide by four, and use that as your weekly cap. Treat it like any other discretionary spend and the maths is honest.

Family and household resources

If a partner, parent or adult child's gambling is causing concern, you don't need their permission to call any of the support services on this page. the Gambling Helpline NZ on 0800 654 655 trains counsellors specifically for affected-other calls and they'll walk you through how to start a conversation without it becoming a fight.

If a Royal Vegas account specifically is causing concern in your household, you can use our Affected Other contact form via support@royallvegas.net. We treat those reports confidentially and may apply a welfare check or temporary account hold while we look into it.

Reality checks versus session timers in practice

Reality checks and session timers sound similar on a feature list but they do different jobs. A session timer pauses the entire game and forces an explicit choice to continue. A reality check is a smaller summary that floats over the game without halting it. We recommend running both. The timer breaks a long session. The reality check keeps the maths honest during a session you want to keep playing.

Players who use both report higher satisfaction with their play and lower regret after a session, in our most recent in-app survey. Neither setting reduces your chance of winning. Both reduce your chance of accidentally playing for an hour longer than you meant to.

Choosing the right self-exclusion length

Six months is the most common choice and the one we recommend if you are unsure. It is long enough to fully reset habits, short enough that it does not feel impossibly far away, and it ends cleanly without bureaucratic reactivation steps.

Twelve months is the right choice if you have already taken a six-month break in the last two years and play returned to old patterns afterwards. The extra six months gives your finances and routines longer to settle into a life that does not include casino play at all.

Indefinite is the right choice if you cannot picture a healthy version of returning. The account is fully locked, you cannot reopen it without a 12-month minimum review, and the friction is deliberately high. If you later decide indefinite was the wrong call, the door is not slammed shut, but it does take a conscious effort to open again.

What we will and will not do during an exclusion

During a self-exclusion we will not send marketing emails, SMS messages or push notifications to your account. We will not call you. We will not show your account as eligible for any promotion. We will not allow a new sign-up under the same details, the same payment instruments or the same household address for the duration of the exclusion.

What we will do is allow withdrawals of any cleared real-money balance in the first 24 hours of the exclusion, hold KYC documents on file so that reactivation later is fast rather than a full re-verification, and respond to any direct support contact about the exclusion within standard service hours.

Welfare interactions: what a friendly nudge looks like

If our systems flag rising risk indicators on your account, you will usually see a quiet in-app message rather than a phone call. The message acknowledges the pattern in plain language, links to the in-account controls, and suggests one specific action such as a deposit cap or a short cool-off.

Players who act on those nudges within 48 hours report substantially better outcomes than players who dismiss them, in the welfare team's six-month follow-up data. There is no penalty for ignoring a nudge, but there is also no harm in taking five minutes to set a cap that you can lift again later if the indicators settle down.

How our welfare team uses the same signals

We don't only rely on you to use the responsible-play tools. Our welfare team monitors aggregate account patterns for the early indicators of harm: rapid increases in deposit frequency, repeated declined deposits, late-night sessions creeping longer over weeks, and sharp changes in average bet size.

Those conversations are confidential and never punitive. The most common outcome is a friendly nudge towards setting a deposit cap or trying a 7-day cool-off.